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The Journal · Watch

App, Watchmaker or Authenticator: Who Settles a Watch?

Every check that matters on a watch happens inside the case. That is why the conclusive route is a watchmaker with a case opener, and why nothing looking at the outside can finish the job.

By The Lovenhall Registry · Updated September 2026 · 7 min read

1

Conclusive test, and it needs the case open

10–20%

Of value in box and papers alone

0

Things to do to an inherited watch first

01

Do nothing first, and mean it

This goes before the comparison because it is the advice that saves the most money and is followed the least. If you have inherited or found a watch, the single most valuable action available to you is to leave it entirely alone.

Do not have it polished. Over-polishing rounds the case edges, thins the lugs and destroys the crisp transitions collectors pay for, and it cannot be undone. Do not have it serviced before you know what it is, because a routine service may replace original parts with modern ones and a service centre may not return the originals. Do not prise the case back off yourself, because a scratched case back is permanent and a case opened badly can let dust into a movement.

Do find the paperwork. Box, papers and service records routinely account for a tenth to a fifth of a modern luxury watch's value, and looking in a drawer is cheaper than replacing them.

Over-polishing is the commonest way inherited watch value quietly disappears, and it is always done with good intentions.

02

Four routes, and what each settles

The important structural fact is in the last column of the first row: nothing that looks only at the outside of a watch can settle authenticity, because modern counterfeits reproduce the outside convincingly.

What each route settles about a watch
RouteWhat it answersWhat it cannotTypical cost
A free identifier appMaker and model family from the dial, and an indicative range for the typeThe exact reference; condition; authenticityNothing
Finding the reference yourselfThe exact reference and serial, which is what the market prices onWhether the parts are original to that referenceNothing — it is engraved between the lugs
An independent watchmakerAuthenticity, via the movement; condition; originality of parts; what a service would costA written market valuationOften nothing for a look; a service runs into the hundreds
A brand service centreThe most authoritative verdict on authenticity and originalitySpeed, or discretion about non-original parts — some are not returnedVaries widely; weeks to months
A paid authentication serviceA written opinion from detailed photographs, usually including the movementAnything without a movement photographRoughly $50 – 200 for a written opinion

The reference number row is free and is the highest-value step on the list. A model name narrows a watch to a family; a reference narrows it to a price.

03

Why the movement is the only conclusive test

The external checks are worth running and none of them is decisive. Weight is useful because a fake often gets the alloy wrong. The seconds hand should sweep rather than tick on a mechanical piece, though better counterfeits now use mechanical movements. Engraving depth and dial printing under a loupe catch a great deal. Date alignment in the window catches more.

But all of those are surface features, and the counterfeit industry optimises for surface features because that is what a photograph and a shop-window glance assess. What it cannot economically replicate is a specific calibre with the correct finishing, the correct bridge layout, the correct jewel count and the correct markings, because that is manufacturing rather than decoration.

So a watchmaker opening the case and looking at the movement is the answer. It takes about twenty minutes, many will do it while you wait, and it is the step that ends the conversation.

04

Brand service centre versus independent: the real trade-off

A brand's own service centre gives the most authoritative possible answer, and for anything expensive it is the gold standard. There are two costs beyond money. It is slow, often weeks to months. And several brands will not return non-original parts they replace, which for a vintage watch can mean losing the very components that made it collectible.

That second point is not a rumour and it matters enormously on anything vintage. If a watch's value rests on an original dial, original hands or a correct-for-period bezel, sending it to the brand risks having those improved away. For vintage pieces, a specialist independent watchmaker who understands the collector market is usually the better route.

For a modern watch under warranty, or where you need an unimpeachable verdict for a sale, the brand is the right call.

  • Modern watch, warranty active, need authority: brand service centre.
  • Vintage watch where originality is the value: specialist independent watchmaker.
  • Buying online and want a written opinion: paid authentication service.
  • Just want to know what it is: the app, then the reference between the lugs.
  • Always ask, in writing, for any replaced parts to be returned.
05

The threshold

Below a few hundred dollars of likely value, the free route is the whole answer: identify it, find the reference, look up sold listings for that reference in comparable condition.

Between that and a few thousand, a paid authentication service or a watchmaker's look is proportionate, especially if you are buying from a stranger.

Above that, have the movement seen before money changes hands, and get it in writing. At that level a seller who resists a watchmaker's inspection has told you something useful for free.

Questions

Frequently asked

Who can tell me if my watch is real?

A watchmaker, by opening the case and looking at the movement — that is the only conclusive test, because modern counterfeits reproduce the outside convincingly. Many will do it while you wait. A brand service centre gives the most authoritative verdict but is slow and may not return non-original parts.

How much does watch authentication cost?

An independent watchmaker will often look at a movement for nothing or for a nominal fee. A written opinion from a paid authentication service typically runs $50 to $200 and is usually based on detailed photographs including the movement. A brand service centre varies widely and takes weeks to months.

Should I send my vintage watch to the brand?

Be careful. A brand service centre gives the most authoritative answer, but several will not return non-original parts they replace — and on a vintage watch the original dial, hands and bezel may be precisely where the value sits. For collectible vintage, a specialist independent watchmaker is usually the better route. Always ask in writing for replaced parts to be returned.

What should I do with an inherited watch before getting it valued?

Nothing. Do not polish it, do not service it, and do not open the case back yourself. Over-polishing is irreversible and is the commonest way inherited value disappears. Look for the box, papers and service records, which routinely account for ten to twenty percent of a modern luxury watch's value.

Where do I find a watch's reference number?

Engraved on the flat between the lugs, where the bracelet meets the case — the reference on one side and the serial on the other. On older watches it is on the case back, sometimes inside. Finding it is free and it is the highest-value step available, because the reference is what the market actually prices.

The Lovenhall RegistryLovenhall Watch

Read the piece itself

A guide takes you as far as words can. Photograph the piece with the instrument for it and start from a figure — an estimate, which is where you begin and never where you finish.

Free on iPhone, iPad & Android. An estimate, never an appraisal.
Or write to the house